GET
Get sell order issue

Authorizations

x-api-key
string
header
required

Path Parameters

issueCode
string
required

Issue code, as returned in issue_code.

Response

The sell order issue.

issue_code
string | null
required

Issue code (e.g. OV-184523). Use it with GET /sell-order-issues/{issueCode}.

Example:

"OV-184523"

internal_order_number
string
required

Melonn's order number of the affected sell order.

Example:

"M1741793512041872"

external_order_id
string | null
required

Id of the order in your sales channel, as sent when the sell order was created.

Example:

"7150382912"

external_order_number
string
required

Your order number, as sent when the sell order was created.

Example:

"#10458"

reported_by
string
required

Who reported the issue (usually a user's email, or the name of the integration that reported it).

Example:

"courier-integration@example.com"

report_date
string<date-time>
required

When the issue was reported (UTC).

Example:

"2025-03-12T15:42:10.000Z"

report_comments
string | null
required

Details written when the issue was reported.

Example:

"The courier could not locate the delivery address."

resolved
boolean
required

State of the issue. false = open, true = resolved.

Example:

false

resolution_date
string<date-time> | null
required

When the issue was resolved (UTC). null while open.

Example:

null

resolution_comments
string | null
required

How the issue was resolved. null while open.

Example:

null

resolved_by
string | null
required

Who resolved the issue. null while open.

Example:

null

sell_order_issue_type
string
required

Name of the issue type, as configured in Melonn (may be in Spanish).

Example:

"Transportador reporta dirección errada/incompleta/no se localiza la dirección"

sell_order_issue_type_code
integer
required

Issue type code. Use it in the sell_order_issue_type_code filter.

Example:

13

sell_order_issue_category
string
required

Name of the issue category, as configured in Melonn (may be in Spanish).

Example:

"Transporte"

sell_order_issue_category_code
integer
required

Issue category code. See the categories table in the Sell order issues section.

Example:

5