A Buyer Return Order represents the process of managing returns for items purchased by a customer. This API allows you to create, cancel, list, and retrieve return orders, offering the flexibility needed to handle customer returns efficiently and reliably.

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Key concepts

  • Return Items: Details the items being returned, including quantities, reasons, and actions to be taken.
  • Order States: Tracks the status of the return order, from creation to processing or closure.
  • Product Kit: A kit product is a composition of multiple atomic products. It has all the properties of a product (barcode, SKU, etc.), but physically consists of multiple atomic products.
  • Atomic Product: An atomic product is a single item and the fundamental entity that Melonn operates with.

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Buyer return order states

This table show the states a buyer return order could have. The states with the closed flag on true represents the end of lifecycle.

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Shipping methods

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Reason catalog

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Actions